Feedback for Q1 2013
These charts summarise patient feedback for this quarter.
Feedback for January 2013
What did we do well? |
What did we do badly? |
Would you recommend us? |
Polite, friendly, efficient service from all the hospital staff. Good communication |
No complaints on any aspect of care at all | Yes most definitely |
Everything! The operation was a non-event for me, I didn’t even need to take the pain killers. I had the operation on a Thursday and returned to work on Monday. It doesn’t get better than that! Thanks |
Nothing |
Yes |
Operated on me! |
Nothing |
Yes |
Clear explanation of the problem and the proposed treatment. Hopefully, a good procedure! |
Nothing, though the timings on the day were nowhere near forecast and I was not kept informed about the delay |
Yes |
Everything went very smoothly – everyone was attentive and helpful and kept me well informed about what was going on |
Only negative for me was that the room was rather noisy, particularly when the door was left open. Conversation from nearby staff at their meeting point was noticeable at times |
Certainly |
The whole experience, from initial consultation to final review, was entirely satisfactory, with procedures being described in detail |
Nothing |
Yes withut hesitation |
Very quick response to need, to arrange surgery. Mr Boyle came in specially – very impressive. Good operation and after care |
Nothing |
Yes |
From start to the finish! On time for appointments, consultant fantastic, a pleasure to meet, very reassuring which puts your mind at ease. All the staff very polite and helpful which makes all the difference |
Nothing was done badly |
Most definitely recommend to friends and family |
Could not fault treatment |
|
Yes |
Everything! |
Nothing from what I experienced. Could almost say my visit was pleasurable!! Thanks | Yes definitely would |
Feedback for February 2013